Simple, fast, and free.

Conveniently drop off at our THE LAB.YRINTH store, or alternatively, we can collect it from your address free of charge. You have 30 days to solicit the return of your items purchased from the online store, free of charge. 

You can cancel your order yourself up to 15 minutes after payment.

How to proceed with a return:

The return request must be initiated in your customer area on the online store:

1. Log in to your account;
2. Go to the “Order” section;
3. Select the correct order;
4. Click on Return/Cancel;
5. Wait for a confirmation from our team, who will ask for the item to be picked up at your address. You can email us at info@thelabyrinthworld.com and request to return the item on our physical space if you have chosen this option.

[!] Properly seal the return shipping box with tape. We do not accept returns sent in unsealed boxes.


If you choose collection from your address, your return will be collected by the original carrier. Please note that requests made after 7 PM will only be processed on the next working day. Orders made on the weekend, will only be processed on the next working day.

Examples:
If you place your return request by or after 7 PM on a Monday, the return will be made on Tuesday.
If you place your return request on a Saturday or Sunday, the return will be made on Monday.



FOR COUNTRIES OUTSIDE THE EUROPEAN UNION The return shipping costs will be deducted from the refund amount.
$15 for: USA, Canada, United Arab Emirates, Saudi Arabia and Australia.
£15 for: United Kingdom
€15 for: Jersey Island, Switzerland, Andorra, Monaco, Liechtenstein, Iceland, Cyprus and all European countries outside the EU.

REFUND

Your refund will be processed quickly, after receiving the returned item on our premisses. You will receive your refund via the same payment method used for the purchase.

Please note that the processing time for a credit card refund will always depend on your bank.
You can also choose to receive store credit to use on a future purchase. Please notify us of your request.
The refunded amount only covers the value of the returned items and does not include any other costs incurred by the customer at the time of purchase, such as shipping costs.

READ BEFORE RETURNING

Returns or exchanges will be accepted respecting the following rules:

- The products must not show any signs of having been washed or used.
- Products (except socks or wearable items such as candles, perfumes, ceramics, etc…) can only be tried on to test size and fit, but cannot be worn. If signs such as dirt, stains or odors are identified, even if resulting from trying them on, we will not accept the return.
- The products must retain their original characteristics.
- The products are complete with all their component elements (e.g., both items of a pair of shoes, boxes and labels, and other items that are inside the product box or shipping box).
- The original packaging must not be damaged.

Products that have been altered or show signs of use, even if resulting from trying them on, are not accepted. Examples include: worn or dirty soles, perfume odor, sweat odor, or tobacco odor. Makeup stains or marks, any type of stain, mark, or odor.

NOTE 1: Returning Products Purchased in Discounted Bundles: If you purchased items together at a discount and wish to return one of the items, you will have to return all items in your order , not just one.

NOTE 2: If your return does not comply with any of these rules, we will not be able to accept it. In this case, we will resend the product to you at the address used for the order. This shipment will cost €15, which must be paid in advance. Our Customer Support will assist you in this process. The customer has 15 days to make the respective payment. If this period expires and payment has not been made, we reserve the right to destroy the product in question.

SHIPPING ADDRESS IF REQUIRED

SANTOS & JUNIORES SA
A/C Online Store
Rua de Manuel Dias, 782
4495-129 Amorim
Portugal

NOTES

SANTOS & JUNIORES SA is not responsible for alterations to products resulting from cleaning, washing and/or drying of the items sold.

For purchases made in physical stores, we only allow exchanges for items of equal or greater value. Items must be in perfect condition and accompanied by the sales receipt.