I - Identification

The "Seller" THE LAB.YRINTH (Santos & Juniores, SA NIF 503548910) has products for sale on the website www.profonlinestore.com, and the "e-commerce" services are available exclusively for user (consumer) purposes.

THE LAB.YRINTH reserves the right not to process orders received from users who are not "Consumers" or those who do not agree with the general terms and conditions of sale of the seller LAB.YRINTH.

The "Consumer" must provide the "Seller" with a correct and complete email address or other contact information and agrees that the "Seller" may contact them using this information if deemed necessary.




II – Availability

All orders placed on the website are subject to availability. LAB.YRINTH strives to ensure that all items listed for sale on the site are in stock.

However, we reserve the right to refuse any orders or cancel orders already confirmed for products that are no longer in stock.

In these cases, THE LAB.YRINTH will inform the client and refund the amount paid.




III – Prices and Promotions

Prices
The prices of the products displayed are in Euros and include Value Added Tax (VAT). You can also add the respective shipping fee to the product price, depending on the address and country of destination. You can check shipping costs in the "shipping" section.
THE LAB.YRINTH reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
LAB.YRINTH is not bound by any offer, and in case of errors or mistakes in spelling, prices, or other information on the website, LAB.YRINTH reserves the right to cancel any purchase and sale made under such errors.

Promotions
The offers on the website are valid only for the time they are displayed, unless otherwise stated on the website.




V - Exchanges and Returns

If for any reason you are not satisfied with the products you ordered, you may return them within 100 calendar days of receipt, provided that:

Returns or exchanges will be accepted respecting the following rules.

If you want to exchange the item, you can do so for a different size or color.
If you wish to exchange it for a different item, you must first return your item and then purchase the new one.
The products must not show any signs of having been washed or used.
- Products (except underwear) can only be tried on to test size and fit, but cannot be worn. If signs such as dirt, stains or odors are identified, even if resulting from trying them on, we will not accept the return.
The products must retain their original characteristics.
- The products are complete with all their component elements (eg, both items of a pair of shoes, boxes and labels, and other items that are inside the product box or shipping box).
The original packaging must not be damaged.
- Men's, women's, or children's clothing items can only be returned if the packaging remains sealed, including the outer plastic bag.
- Feminine bath products can be returned if you keep the hygiene sticker.
Products that have been altered or that show signs of use, even if resulting from trying them on, are not accepted. Examples include: soles with signs of wear or dirt, perfume odor, perspiration odor, tobacco odor, makeup stains or marks, or any type of stain, mark, or odor.

If your return does not comply with any of these rules, we will not be able to accept it. In this case, we will send the product back to the address used for the order. This shipment will cost 15 Euros, which must be paid in advance. Our Customer Support team will assist you with this process.




VI - Responsibility

THE LAB.YRINTH will only be liable for damages caused by the client if such damages result from injuries attributable to THE LAB.YRINTH's contractual obligations to the client, or in the event that THE LAB.YRINTH's liability arises from applicable law.




VII - Privacy Policy

“Santos & Júniors, SA” ( THE LAB.YRINTH recognizes the importance of protecting your personal data, whatever its nature, and values, above all, honesty and transparency in order to build a solid and lasting relationship with clients based on trust and mutual benefit. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have developed a set of security measures aimed at protecting your data and have also updated our Privacy Policy.

This Privacy Policy aims to explain to you the Personal Data Processing Policy of Santos & Júniors, SA, since if you wish to make a purchase in our online store you will have to accept our privacy policy, as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us via the following email address: info@thelabyrinthworld.com or by mail addressed to: Santos & Júniors, SA, Rua Manuel Dias nº 782, 4495-129 Amorim - Póvoa de Varzim. You can also do so by visiting the store. LAB.YRINTH.




1. Company Identification

1.1. This website and its corresponding Privacy Policy are managed by Santos & Júniors, SA, with registered office at Rua Garrett nº44, 1200-204 Lisbon, Portugal.

1.2. By browsing our website, you are consenting to the terms described in this Privacy Policy.


2. Our Principles

2.1. Respect for the customer's wishes

We respect the privacy and security of your personal data, so we are committed to respecting customer wishes and their autonomous, free, and uncomplicated management of their privacy preferences. Therefore, if you disagree with any point mentioned in this Policy, you may object at any time by contacting us via the following email address: info@thelabyrinthworld.com or by letter addressed to Santos & Júniors, SA, Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do so by visiting any LAB.YRINTH store. We will do our best to meet your needs and respect your concerns.

2.2. Good practices

Santos & Juniores SA, as the data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is processed in Portugal correctly and lawfully, and in accordance with best practices.

2.3. Strict necessity

When we process data that can identify you personally, directly or indirectly, we apply the principle of strict necessity and legitimate interest. For this reason, the use of your personal data will always be minimal so as not to exceed the original purpose for which it was collected and/or processed.


3. Collection and Processing of Personal Data

3.1. The personal data collected and processed by Santos & Júniors, SA is only that which you voluntarily, expressly and unequivocally provide in the forms on this website.

3.2. The personal data collected are: name, gender, date of birth, email, mobile phone number, address, and CPF (Brazilian tax identification number).


4. Purpose of Personal Data Processing

4.1. Your personal data is collected and processed by Santos & Júniors, SA only for purposes strictly related to the use of this website, the services associated with it, the sale of products, the implementation and management of the Loyalty Program, the sending of direct marketing messages by email and/or SMS, and customer support management.

4.2. THE LAB.YRINTH always seeks to maintain a relationship with its clients and provide them with appropriate benefits, information, and relevant content related to our brand. Your data will only be processed for these specific, explicit, and legitimate purposes, and will not be subsequently processed in a way that is incompatible with these purposes. The data collected and processed is adequate, relevant, and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) When you make a purchase on this website, we collect your personal data (eg, email address, delivery address, credit card number, and phone number) on the purchase form, solely for the purposes of selling, processing, and shipping the products you ordered;

b) When you request Customer Support assistance, we collect your personal data (e.g., first and last name, email address) solely for the purpose of providing you with the profonlinestore.com online store customer support services that are relevant to this website and to offer the requested assistance;

c) When you register, we collect your personal data in order to simplify the processing of your future orders;

(d) When you register or subscribe to the newsletter, we collect your email address in order to send you direct marketing messages and informational messages, both of which may be of interest to you.

(e) When you register or place an order, we collect your mobile phone number for the purpose of sending you direct marketing messages and informational messages of interest to you and regarding your orders;
f) When you browse our website, we collect cookies. Depending on how you manage cookies on our site and your interaction with us, we use some information collected by cookies to ensure the proper functioning of the site, highlighting the correct display of content, remembering your shopping cart, remembering your registration, adapting to your screen resolution, improving our offers, among other things. This information includes registration data, location data, session duration, products you selected, your device, your browser, and your IP address.

g) When you browse our website and subsequently visit platforms where advertising is displayed (social networks, Google, and other partners of these networks), you may be exposed to advertisements from our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When collecting data, we indicate required fields with asterisks when the data in question is necessary for:

To enter into our contract with you (for example, for the supply of products you have purchased from our websites/apps);
To provide you with the service you requested (for example, providing you with a newsletter and informational or direct marketing messages); or
Comply with legal requirements (eg, invoicing).

4.5. Your personal data may be disclosed to service providers of Santos & Júniors, SA for the purpose of providing services, and to judicial, tax and regulatory authorities for the purpose of complying with legal requirements.


5. Who processes your Personal Data?

5.1. For organizational purposes and to provide you with the best possible service, Santos & Júniors, SA works in conjunction with some entities external to its organization that will process the personal data of users of this website. This data sharing is strictly due to the performance of services provided by Santos & Júniors, SA, including the sale of products.

5.2. These external entities include carriers, technology and digital service providers, digital marketing platforms, among others (edit). The aforementioned external entities were chosen by Santos & Júniors, SA due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures they have adopted in relation to the processing of personal data.

5.3. These external entities will always act in accordance with the instructions provided by Santos & Júniors, SA and only for purposes strictly necessary to their function. Your personal data will be shared with these entities for the purpose of:

- Provision of electronic payment services, through credit/debit cards;

- Processing product sales;

- Packaging and transportation of products;

- Solving problems related to product sales;

- to receive payments for the purchase of products;

- Processing product returns from customers;

- Processing and sending direct marketing email and/or SMS messages;

5.4 In addition to the situations described above, your data may be shared with third parties for:

- comply with applicable laws,

- to respond to judicial and governmental inquiries,

- to comply with valid legal processes,

- to protect the rights or property of Santos & Júniors, SA


6. Consent

Respecting the customer's wishes is one of the company's main concerns. Regarding the processing of your personal data, we at LAB.YRINTH do not wish to affect our relationship with you or fall short of your expectations. Therefore, if you have maintained a relationship with us in the last 2 years, ie, if you have made a purchase, we consider that requesting your consent was not necessary. As always, if you disagree, you can object at any time by writing to us at info@thelabyrinthworld.com.


7. Your Rights

7.1. To exercise your right to access, rectify, erase, forget, or block your personal data, you can send a written communication to the following email address: You can send an email to info@thelabyrinthworld.com or by email addressed to Santos & Júniors, SA, Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do so by visiting any THE LAB.YRINTH store and in your customer area on the online store at www.thelabyrinthworld.com.

7.2. If you wish to stop receiving direct marketing communications, you may at any time exercise your right to process your personal data by managing the consent settings available in your Customer Area of ​​​​the online store. You can also do so by sending an email to the email address [email address would go here]. You can send an email to info@thelabyrinthworld.com or by email addressed to: Santos & Júniors, SA, Rua Manuel Dias nº 782, 4495-129 Amorim. You can also do so by visiting any store. LAB.YRINTH.


8. Security

8.1 THE LAB.YRINTH uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require trusted external entities that process your personal data on our behalf to do the same.
8.2. As always, THE LAB.YRINTH cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or data loss. Therefore, we advise that your computer be equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser take appropriate measures to ensure security in data transmission (such as firewalls and anti-spam filters).


9. Retention and Processing Period

9.1. Your data is stored by THE LAB.YRINTH will retain the personal data described herein for the time necessary for those purposes, except if the personal data in question is necessary to prove compliance with obligations, until the limitation period for the corresponding rights expires, or if a longer data retention period is imposed by law.

9.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that you cannot be identified from it.